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Shipping

At Burnt Custard we try to make your purchase as easy and convenient as possible we’ve given you a choice of delivery options.

A carriers are dependant on the type of shipping you choose and where in the world it is being delivered.

Our portfolio of trusted carriers consist of Royal Mail, UPS, DPD, My Hermes & DHL. We reserve the right to use the carrier we feel is most suitable to the type of delivery required.

Our carriers have some of the best delivery rates in the industry however from time to time things can go a miss. Please contact us as soon as you think your delivery is overdue so we can contact the relevant carrier.

We reserve a 5 day period to contact the carrier to resolve the issue of any undelivered items. 

Fee Delivery If Burnt Custard offers a free delivery promotion it is our standard 3-5 day option but can take up to 7 days in extreme busy periods.

Standard delivery (4.95). Orders to most areas of the UK should arrive within 3-5 working days, exclusions include Northern Ireland and some areas of the Highlands. Working days are Monday-Friday 9am-5pm inclusive, excluding Saturday, Sunday and Bank holidays.

Express delivery (6.95). Orders to most areas of the UK should arrive next working day, exclusions include Northern Ireland and some areas of the Highlands. Working days are Monday-Friday 9am-5pm inclusive, excluding Saturday, Sunday and Bank holidays.

Orders must be placed by 1pm to guarantee same day dispatch, orders placed after 1pm may be dispatched the next working day.

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